Services

Before you invest

Buying a vacation rental property is a huge investment, and we’re here to help you make yours a successful one!

• Property search services
• Property viewing and evaluation
  • Evaluation of property condition, cleanliness, furniture, and decor under current owner/property manager
  • Recommendations and cost estimates for furniture and upgrades
  • Evaluation of nightly rental rates and expected occupancy levels
  • Photo and video documentation
• Construction oversight
  • Floor plan evaluations
  • Site visits
  • Photo/video documentation during construction

Setup and Launch Program

• Evaluation of existing furniture and decor
• Custom design services, from advisement to selection to installation of furniture, decor, kitchenware, etc. We not only know what looks good, we also know what holds up best to guest use and what will make your cleaners happy. Most importantly, we are the only designers in the area who understand ROI, because we are immersed in all aspects of the short term rental business, not just decorating to make it “look pretty.”
• Airbnb/VRBO listing development, including writing listing, arranging photography/photo selection, assistance with writing rules, etc. If you don’t market your property well, you won’t get bookings!
• Assistance with or writing and assembling your Property Manual, to cut down on the number of questions you field from guests.
• Mentorship and or coaching for new owners, to help you with the ins and outs of property ownership and management in general, with specific expertise about the Smokies.

Operations / Host Helper​

Are you an owner who wants to self-manage, but you occasionally need local assistance at your vacation rental property? It can be stressful to find someone who you can trust to help you take care of your property and your guests, and it is difficult to find someone who thinks like a host and an owner, rather than just a service provider. As owners and hosts ourselves, we not only know what owners want, we know what guests want. We are here to serve as a local extension of you, the owner/host.

• Minor maintenance issues.
• Technology installation (wi-fi routers, cameras, thermostats)
• Property inspection program, with a variety of customizable options (checking after cleaners, inventory of cabin amenities and supplies, identification of real or potential safety/maintenance issues, etc.) 
• Decorations, gift delivery. Birthdays, anniversaries, honeymoons, holidays, we cover every celebration!
• Large item deliveries or installation (furniture, appliances, etc.)
• Regularly scheduled maintenance (air filters, water filters, etc.)
• Meeting repair or installation service providers
• Deep cleans (we do not do cabin turnover cleans. This is a true DEEP clean from a fellow cabin owner, not a housekeeper trained to do turnover cleans as quickly as possible. Our deep cleans are extensive and you’ll receive a full report including photographs.)
• We have a detailed interior design and interior decorating program, focused on guest experience and ROI. We also have a detailed Christmas decorating program. Both of these programs have limited availability, due to high demand.

Holiday Elf Service

• Custom Christmas tree design and installation
• Interior and exterior Christmas decor design and installation
• Takedown and storage service, at your cabin or at our storage facility
• We also offer custom decorating services for fall, Valentine’s Day, and other holidays!
• Space in the Christmas program is extremely limited, due to high demand.